At Bergdorf Goodman, I noticed that the Marc Jacobs boutique had done something quite interesting. Right by the escalator on the 2nd floor, they had a sales representative who greeted shoppers and urged them to visit the boutique on the 3rd floor. I Read more…
A while ago, Barney’s – the fashion forward New York City retailer – launched a series of new technological features in their store to great fanfare. The store would now have iPads for shoppers to use and interactive displays in Read more…
Despite Hurricane Sandy, a trip down Madison Avenue on the Upper East Side revealed that the holiday season had begun. It appeared that most of high-end retail stores had resumed business as usual. However, for many of the people who Read more…
This is an article I wrote a while back for Save the Garment Center. Re-reading it, I am struck by how recent events have strengthened my conviction that the Garment Center is vital to the pre-eminence of New York City Read more…
At Bergdorf Goodman recently, I witnessed the following conversation: Sales Rep: “Can I help you?” Customer, holding a white shirt up: “Do you have this in black?” Sales Rep: “No, we only ordered it in white.” Customer: “So could you Read more…