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customer service

Marketing Strategy & Business Development

you go hi-tech in stores

A while ago, Barney’s – the fashion forward New York City retailer – launched a series of new technological features in their store to great fanfare. The store would now have iPads for shoppers to use and interactive displays in their café that was supposed to enhance the shopping experience. Read more…

By Wei Ng, 13 yearsNovember 26, 2012 ago
Marketing Strategy & Business Development

your sales staff engages the customer.

At Bergdorf Goodman recently, I witnessed the following conversation: Sales Rep: “Can I help you?” Customer, holding a white shirt up: “Do you have this in black?” Sales Rep: “No, we only ordered it in white.” Customer: “So could you order it in black if I wanted it?” Sales Rep: Read more…

By Wei Ng, 13 yearsOctober 23, 2012 ago

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