The lacklustre holiday season did not stop Macy’s, America’s largest department store chain, as it continues to grow. Macy’s scale and geographical presence allows it to build a successful e-commerce business while reducing inventory and payroll costs. On the other hand, the specialty retailer Neiman Marcus corners the luxury multi-brand Read more…
My previous post on the Saks Fifth Avenue flagship store highlighted the importance of private label collections to a specialty retailer. Private label collections enable retailers to have greater flexibility with their merchandising strategy, more control over the quality of their products and give retailers a greater margin on purchases. Read more…
At Bergdorf Goodman recently, I witnessed the following conversation: Sales Rep: “Can I help you?” Customer, holding a white shirt up: “Do you have this in black?” Sales Rep: “No, we only ordered it in white.” Customer: “So could you order it in black if I wanted it?” Sales Rep: Read more…